APPOINTMENTS

Bath Street Medical Centre

How To Make An Appointment

Please call our main switchboard number on 01902 887870 to book an appointment.
Urgent cases will try to be seen on the day.

If your condition is non urgent you can expect to see a GP within two working days. Our appointment book is open for six weeks in advance and appointments further in advance can be made if you prefer.

If you need to see a nurse you can expect to get an appointment within 24 hours.

Routine Appointments

If you need to book a routine follow-up appointment with the GP or nurses you can make an appointment up to six weeks in advance.

Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or telephone.

If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well.

Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for asthma, diabetes, COPD and heart disease . Please see the Services And Clinics section for the full list.

Cancelling Appointments

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated.

Appointments can be cancelled by phoning reception on 01902 887 870 or online via Patient Access.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

Same Day Appointments

We are a busy small practice, and try to provide some same day appointments whenever possible.
You can phone anytime from 8.00am to book an appointment.

How Do I Arrange A Home Visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

However, we can visit you at home if your condition means you cannot attend our premises. Please ring the main switchboard before 10.30am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first.

The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.

Home visits are normally made between 11.30am and 3.00pm.

What Do I Do In An Emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01902 887 870.
Please be prepared to give some information to the receptionist.

If you need to see a doctor urgently or feeling unwell and need a telephone health assessment, please call the NHS 111 service free of charge from any phone by dialling “111”.

For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Urgent Care Centre (based at A&E)
Russells Hall Hospital
Dudley
West Midlands
DY1 2HQ

Tel: 01384 456111

What if I can't get an appointment

The surgery is particularly busy on Mondays and Tuesdays mornings especially during the winter months.

If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient.

You can book to have a telephone consultation with a doctor if you wish. He or she will ring you on the telephone number you have given.