To request a routine appointment in the next 7 days – Patient Access

Appointments can be made by: –

– Calling the practice on 01902 887870

– Visiting our Website and filling in a Patient Triage

– Booking an appointment via Patient Access

– Visiting the surgery in person.

If your condition is non urgent, you can expect to see a GP within two weeks.

If you need to see a nurse you can usually expect to get an appointment within 2 weeks.

Our appointment book is open for two weeks in advance and appointments further in advance can be made if needed.

Urgent cases – will try to be seen on the same day.

Or you will be advised to visit the nearest Urgent Care Centre, if this is not possible.

These are the Phoenix Walk-In Centre in Wolverhampton, or the Dudley Urgent Care Centre at Russells Hall Hospital.

Your appointment

However you choose to contact us we may offer you a consultation:

– By phone

– Face to face at the surgery

– On a video call

– By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note appointments are for 10 minutes, if you feel you need to discuss more than 1 problem please book a double appointment.

To request an urgent appointment for today or tomorrow (Monday to Friday)

We are a busy small practice, and try to provide some same day appointments whenever possible.

You can phone anytime from 8:00am to book an appointment.

Cancelling appointments

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated.

Appointments can be cancelled by phoning reception on 01902 887870 or online via Patient Access.

Please remember that there may be a shortage of appointments and when you fail to attend, you have prevented someone else from being seen in your place.

Home visits

If a patient is housebound or too ill to leave home, they may be visited at the doctor’s discretion. Requests for visits should be made before 10.00am by ringing 01902 887870.

The receptionist will ask for some details to allow the doctor to assess the urgency of the call. Please do not ask for a home visit if you can come to the surgery.

If you need help when we are closed

For emergencies outside surgery hours between 18:30 – 08:00 Monday to Friday, during weekends and bank holidays call NHS 111

For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

If you need help with your appointment

Please tell us:

– If there’s a specific doctor, nurse or other health professional you would prefer to respond.

– If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.

– If you need an interpreter If you have any other access or communication needs.

What do I do in an emergency?

If you need urgent medical advice during surgery hours, please phone the surgery on 01902 887870.

Please be prepared to give some information to the receptionist.

If you need to see a doctor urgently or are feeling unwell and need a telephone health assessment, please call the NHS 111 service free of charge from any phone.

For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

What if I can’t get an appointment?

The surgery is particularly busy on Mondays and Friday mornings, especially during the Winter months.

If your appointment is not urgent, try to book on a less busy day after 10:30. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient.

You can book to have a telephone consultation with a doctor if you wish. He or she will ring you on the telephone number you have given.

NHS 111 Online

NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.

24 hours a day, 7 days a week.

To get help from NHS 111, you can:

  • Go online to (for assessment of people aged 5 and over only).
  • Call 111 for free from a landline or mobile phone.

Extended Access Information

Extended hours are available in our local area which gives you the opportunity to see a GP or a nurse out of our core hours.

There will be appointments available at:

The Ridgeway Surgery
Northway Medical Practice
Woodsetton Medical Centre
Coseley Medical Centre
Lower Gornal Medical Practice
Castle Meadows Surgery
The appointments will rotate around these practices during the week.

The extended hours appointment times are Monday to Friday 6:30pm – 8.00pm, Saturday 9:00am -12:00pm and Sunday 9:00am – 11:00am

To arrange an appointment call the surgery.

To cancel your extended hours appointment outside normal working hours, please phone 07597 974158.

Please note, this phone number will only be used during extended hours for the sole purpose of cancelling extended hours appointments.

NHS Information Pages

Health A-Z

Guide to conditions, symptoms & treatments

Live Well

Advice, tips and tools for health & wellbeing

Medicines Guide

How medicine works & possible side effects

Care & Support

Options & where to get the best support