A heartfelt plea to all of our patients
Unfortunately we are seeing an increase in unacceptable behaviour from our patients which will ultimately result in driving staff away from the practice and will only make the services we provide harder to deliver.
All of our staff are doing their very best in difficult circumstances and have worked tirelessly throughout the pandemic. To the majority of our patients who continue to be understanding and supportive, we thank you for your kindness, and appreciate your tolerance. Demand for appointments has become significantly greater than capacity, and whichever way we manage our appointments, there is simply not enough to be able to see everyone when they want it.
We appreciate your frustrations at not being able to get through on the phone and having to wait longer for an appointment, or not being able to be seen on the day that you want. We are all on the same side and all want to ensure high quality care is delivered to our patients when needed.
“Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards our staff will not be tolerated. Staff facing abuse will always have the surgery’s full support.”
Thank you for your support and understanding.
Zero Tolerance
ASSAULT ON PRACTICE STAFF, THREATENING OR ABUSIVE BEHAVIOUR OR DAMAGE TO PROPERTY WILL NOT BE TOLERATED.
WE ARE HERE TO HELP NOT BE HARMED.
STAFF HAVE A RIGHT TO WORK IN A SAFE AND SECURE ENVIRONMENT.
THOSE THREATENING OR ABUSING STAFF COULD BE REPORTED TO THE POLICE AND REMOVED FROM OUR PRACTICE LIST.
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.